Privacy Policy

We collect personal information you provide directly to us, including:

• Enquiry and contact forms: name, email address, phone number, strata scheme or building name, and details of your enquiry.
• Resource downloads: name (optional) and email address, when you request a guide or checklist from our Resources page.
• Engagement correspondence: any further information you provide once we begin working with your owners corporation or committee, such as building details, electrical documentation, or committee correspondence relevant to an assessment.

We do not knowingly collect sensitive information (as defined under the Privacy Act) through this website.

We use the personal information we collect to:

• Respond to your enquiry and discuss your building's requirements;
• Prepare and deliver EV Readiness Snapshots, Assessments, and related engagement proposals;
• Send you the guide or resource you have requested;
• With your consent, send occasional follow-up communications about strata EV governance relevant to your enquiry (you can unsubscribe at any time); and
• Meet our own legal, accounting, and record-keeping obligations.

We do not sell or trade personal information collected through this website to third parties.

We may disclose personal information to:

• Our own contracted service providers who help us operate this website or deliver our services (for example, website hosting and form-processing providers), where those providers are bound to keep the information confidential and use it only for that purpose;
• Your own appointed professionals (such as your strata manager, electrical contractor, or lawyer), but only where you have asked us to correspond with them directly; and
• Regulatory or law enforcement bodies, where required or authorised by law.

Where an engagement requires us to recommend or liaise with electrical contractors or installers as part of the Implementation and Installer Coordination stage, we only share the information necessary for that specific, agreed purpose — this is not a sale or ongoing sharing arrangement, and occurs only with your knowledge as part of that stage of work.

Personal information submitted through this website is stored using our website hosting and database providers, with access restricted to VoltStrata personnel who require it to respond to your enquiry or deliver an engagement. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain personal information only for as long as reasonably necessary for the purposes described above, or as required by law.

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at the details below. We will respond to your request within a reasonable period and, where we are unable to provide access or make a correction, we will explain why.

If you have a concern about how we have handled your personal information, please contact us in the first instance:

• Email: enquiries@voltstrata.com.au
• Post: 196 Forbes Street, Darlinghurst NSW 2010

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.